Mobile / App
Your jet12 account wallet connects to Upay as the primary deposit route and Bank Transfer as the reliable alternative — both configured for Bangladesh. Open the cashier area in your account to see the current fields, limits and status labels shown there.
Upay is the primary route we have configured for deposits into your jet12 account. Open the cashier section once you are signed in, select Upay from the payment row, and follow the fields shown on that screen. If Upay is not available at that moment, Bank Transfer is listed as the next option in the same cashier row.
Go to your account, then open the deposit section. The cashier row shows the available routes — Upay first, Bank Transfer alongside it.
Choose Upay or Bank Transfer. Each route displays the fields and minimum amount relevant to that method. Read them before entering any amount.
Type the amount you want to deposit. If a reference code is shown, copy it exactly into your wallet transfer so the payment can be matched to your account.
Once the transfer is completed from your wallet, the status updates inside your account history. That record is your confirmation — no separate email needed.
Withdrawals from your jet12 account follow a similar cashier path. After signing in, open the withdrawal section and select the method that matches the wallet or bank account you deposited from — this is standard practice for account ownership verification. Bank Transfer is the primary payout route listed; Upay withdrawal availability is shown inside your account based on your account status at the time. Enter the amount you want to withdraw, fill in the receiving account details exactly as your bank or wallet holds them, and confirm.
Sign in, then navigate to the cashier and select the withdrawal tab. The available payout methods are listed there alongside any minimum or maximum amounts.
Select the route that matches how you funded your account. Using the same method keeps the account ownership check straightforward.
Type the withdrawal amount, then enter your bank account number or Upay registered number accurately. A mismatch in details can delay the transfer.
The withdrawal will show as pending, then update once processed. Keep this record; it is your evidence if you need to contact support.
Your account area may prompt you to complete identity or wallet-ownership checks before a withdrawal is processed. We ask you to follow only the fields and instructions displayed in your actual account at that point — the steps vary depending on your account activity and the withdrawal amount. Do not send document copies through any channel other than the one your account screen shows. If a verification prompt appears, read the instruction text carefully; it will tell you what information is needed and where to submit it.
If your account shows a verification notice, read the text on that screen. It states exactly what is needed. Do not act on instructions from any other source.
Upload or enter any required details through the form shown in your account area. Using the portal keeps a submission record linked to your account.
After completing the prompted fields, the account status section will reflect the current verification state. Allow some time before following up through support.
If a verification notice stays active longer than expected, reach out through the support route published in your account. Provide your account reference when you do.
The payment routes we have configured for Bangladesh accounts are Upay and Bank Transfer. Upay functions as the primary deposit method because it is a familiar mobile wallet for Bangladesh accounts. Bank Transfer covers situations where a direct bank-to-account route is preferred. bKash, Nagad and Rocket are local wallets you may use elsewhere; check your account cashier for any additional routes that appear based on your region and account status.
Primary deposit route. Select it in the cashier, enter the amount and follow the Upay transfer fields shown on screen.
Reliable alternative for deposits and withdrawals. Enter your bank account details as they appear on your bank records.
Local mobile wallet. Check the cashier for current availability on your account — shown where configured for your region.
Another local wallet option. Visibility in the cashier depends on your account status and eligible region at the time.
Local payment route. Open the cashier to confirm whether Rocket appears as an option for your current account.
Every deposit or withdrawal you make through jet12 banking generates an account history entry. Matching that entry to your wallet transaction is straightforward if you kept the reference number shown during the cashier step. The account history panel displays status labels — pending, completed or under review — that reflect the current state of each transaction.
Every cashier transaction generates a reference string. Copy it from the cashier screen and keep it alongside your wallet transfer confirmation — this is the key matching detail if a query arises.
The account history panel uses status labels: pending means the transfer is in progress, completed means it has posted to your balance, and under review means a check is in progress.
Sign in and open the transaction history section. Each entry shows the method, amount, date and current status. This panel is your authoritative record — not a wallet screenshot alone.
Hold onto the wallet app confirmation, the cashier reference number and a screenshot of the status label together. If you contact support, sharing all three resolves most queries without back-and-forth.
Account safety on jet12 banking starts with actions you can take yourself: always access your account through jet12 directly and check the address bar before entering credentials. We ask you to link only the wallet or bank account that belongs to you, because wallet ownership is part of how we verify payouts. If something looks off — a duplicate charge, an unfamiliar status label — the published support route inside your account is the right place to raise it, not a third-party channel.
Always open jet12 directly in your browser. Bookmark it after your first login. Phishing pages copy the look of a site but the address will differ — check before entering any credential.
Use only your own Upay account or bank account for deposits and withdrawals. Third-party wallet use creates a mismatch that can pause a withdrawal until the ownership check is resolved.
Follow only the identity or document prompts shown inside your account area. We do not ask for sensitive documents through email, chat or any channel outside the account portal.
If a transaction shows an unexpected status or a verification prompt stays unresolved, use the support contact shown inside your signed-in account. Provide your account reference and the cashier reference number.
These answers cover the deposit, withdrawal and account-check questions we hear most often from Bangladesh accounts. For anything not covered here, the support route inside your signed-in account is the direct path to our team.
Sign in to your account, open the cashier and select Upay. Enter the amount, copy the reference code shown, then complete the transfer from your Upay wallet using that reference. Check account history for the updated balance status.
We recommend withdrawing through the same route you deposited from, as this keeps the wallet ownership check straightforward. If Bank Transfer is needed, open the cashier withdrawal tab and follow the fields shown for your account at that time.
Pending means the transfer has been received but the matching process is still running. Keep the cashier reference number and your wallet confirmation handy. If the status has not updated after a reasonable period, contact support with both references.
The verification fields are shown inside your account area and vary by account activity. We do not publish a fixed document list here. Follow the on-screen prompts exactly and submit only through the form shown in your account portal.
The minimum for each payment route is displayed in the cashier when you select that method. We do not publish fixed amounts here because they can be updated. Always read the cashier fields before confirming any transaction.
Open your account history and note the status label and cashier reference. Then contact support through the route shown in your account. Share the reference number and a wallet confirmation screenshot — this lets us trace the transaction without delay.