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At jet12, we collect only the information needed to run your account, process payments through routes like Upay and Bank Transfer, and keep your session secure. This policy explains what we collect, why we collect it, and what choices you have — in plain terms, not legal filler.
When you open an account with us, we collect the details you provide during registration — your name, contact information and preferred payment method. When you make a deposit via Upay or Bank Transfer, a record of that transaction is stored against your account wallet so you can review it at any time from your account history page. We also collect standard session data: device type, browser, and the pages you visit on jet12. This helps us keep the site working correctly across mobile and desktop. We do not sell your personal information to third parties. Payment data linked to your Upay or Bank Transfer deposits is retained only as long as needed for transaction records and any applicable dispute resolution window. Cookie data is used to maintain your logged-in session and remember your language preference. You can clear cookies through your browser settings at any time, though doing so will sign you out of your current session. Access to your account and the services described here depends on your local law and the eligible regions in which jet12 operates. If you are unsure whether access is permitted where you are, check the terms published in your account area before proceeding.
This policy covers all data processed when you use jet12. It does not extend to third-party websites linked from our pages, and it does not govern how payment processors handle data on their own systems. The four areas below define what falls inside and outside our responsibility.
Data you submit when creating or signing into your jet12 account — including your registered contact details and any verification steps shown in the account area — falls fully within this policy. We control how it is stored and who can access it.
Records of deposits made through Upay or Bank Transfer are stored in your account wallet history. We retain these records for as long as required by our internal dispute and audit process. We do not share individual transaction details with unrelated third parties.
Your browsing activity on jet12 — which pages you visit, how long you spend on them and what device you use — is captured in aggregate session logs. This data helps us identify and fix technical issues, not to build individual advertising profiles.
External links, payment processor interfaces and any studio or game provider platform you reach from our site operate under their own privacy terms. jet12 is not responsible for data practices on those external systems. Check their policies directly before submitting personal information there.
You have real, actionable options over the data jet12 holds on your account. To review what we hold, sign into your account and open the account details section — your registered information, contact preferences and transaction history are all visible there. If something looks incorrect, you can submit a correction request through our support channel, and we will update the record once we have verified your identity. Cookies can be cleared or blocked through your browser at any time; note that blocking essential cookies will affect how your session is maintained. If you want to ask a question about your data or request that we look into how your information is being used, the support routes listed on the contact page are the right place to start. Availability of these rights depends on your local law and the eligible region in which your account was opened — we will always tell you if a specific request falls outside what we can action from our side.
Sign into your account and check the account details page to see your registered information and full transaction history, including Upay and Bank Transfer deposit records stored in your wallet.
If your registered name, contact email or phone number is wrong, reach out via the support route on our contact page. We verify your identity first, then update the record promptly.
For any question about how your data is used, stored or shared, send a message through the published support route. We aim to respond with a clear answer, not a form letter referencing sections of this page.
If you want to close your account or ask us to stop using your data for session tracking, contact support directly. We will walk you through the available options based on your account status and eligible region.
If any part of this privacy policy raises a question you need answered before using the account, the routes below are the ones to use. We respond through the channels we actually manage — no invented phone lines, no made-up addresses.
Open the chat widget on jet12 when you are signed in. This is the quickest way to ask a data or account question and get a direct response from our support team.
Send a written query to the support email address published in the account help section. Email is the right route for formal data correction or deletion requests where you need a written record of the exchange.
The help section inside your signed-in account area lists current support options and links to published policy documents. Check there first if you are looking for a specific clause or want to see the most current version of this policy.
We approach data handling as a practical responsibility, not a checkbox exercise. The four areas below cover how we manage the main categories of information your account generates.
Account and transaction data — including Upay and Bank Transfer deposit records — is kept for as long as your account is active and for a reasonable period after closure to support any dispute resolution. When the retention window closes, we delete or anonymise the data.
We use session cookies to keep you signed in and preference cookies to remember settings like language. We do not use cookies to build advertising profiles. You can manage or clear cookies from your browser settings, though essential cookies are needed for the account to function.
Your account password is stored using one-way encryption — we cannot read it, only verify it. If you suspect unauthorised access, change your password immediately from the account settings page and contact support through the live chat or email route.
When we update this policy, we post the revised version at jet12/privacy-policy/ with a note at the top of the page. Continued use of the account after a policy update means you have had a fair opportunity to review the changes.
These are the questions we hear most often about how jet12 handles your data. If yours is not listed, reach out through the support routes on the contact page.
We collect the name, contact details and payment method preference you provide during registration. Once you make a deposit via Upay or Bank Transfer, those transaction records are also stored in your account wallet. We do not collect more than we need to run your account.
Yes. Sign into your account and open the account details and transaction history pages. Your registered information and all deposit records are visible there. If you want a formal summary of what we hold, contact us through the email support route listed on our contact page.
We do not sell or share your individual payment data with unrelated third parties. Payment processors handling your Upay or Bank Transfer deposit operate under their own terms — their data handling is separate from ours and governed by their own published policies.
Contact support through live chat or the email route published in the account help section. We verify your identity before making any change to registered details. Corrections are applied once verification is complete — we will confirm the update in writing via the channel you used.
Data is retained while your account is active and for a reasonable period after closure to cover any dispute window. When that period ends, data is deleted or anonymised. The exact retention window depends on the category of data and any applicable local requirements.
This policy covers all use of jet12 regardless of where you are browsing from. However, whether you are eligible to open and use an account at all depends on your local law and the eligible regions jet12 operates in. Check the terms in the account area for region-specific access conditions.