Mobile / App
These Terms & Conditions set out the rules that apply when you access jet12, open an account, or use any part of this site. Read them before you proceed — access to this site and its services depends on your local law and the eligible regions we operate in.
By accessing jet12 and registering an account, you confirm that you have read and accepted these Terms & Conditions in full. These terms govern every interaction you have with this site — from the moment you complete the account registration form to every deposit, withdrawal and session you run thereafter. We update these terms when our services change, and the version published on this page is the one that applies at any given time. It is your responsibility to check this page periodically. Where your use involves local payment routes such as Upay or Bank Transfer, the conditions attached to those routes — including any limits or verification steps shown at the point of transaction — form part of these terms by reference. Access to jet12 is conditional on eligibility under your local law. We do not confirm eligibility on your behalf; you are responsible for establishing whether access is lawful in your region. If any part of these terms conflicts with a specific condition attached to a payment route or account feature, the specific condition applies for that feature. Queries about interpretation can be directed to our support team through the contact routes listed on this page.
These Terms & Conditions apply specifically to account holders and to anyone accessing jet12 through a registered session. The scope is defined below so you know exactly where these terms begin and where your own responsibilities — or those of a third party — take over.
Terms cover the creation, maintenance and closure of your jet12 account. This includes login credentials, account verification steps, and any restrictions placed on access based on region or eligibility under local law.
All deposits and withdrawals processed through configured routes — including Upay and Bank Transfer — fall within scope. Transaction limits, processing steps and any record-keeping obligations are governed by these terms and the instructions shown in your account area.
Game availability, lobby content and any notices published on jet12 are covered by these terms. Content from studios such as JDB, Bigtime Gaming, CQ9 and Pragmatic Play is made available subject to the conditions those providers apply, which we pass on to you as part of these terms.
Payment processors, mobile wallet operators and external platforms linked from this site operate under their own terms. jet12 is not responsible for the policies of those third parties. Upay and Bank Transfer each carry their own service conditions separate from ours.
These Terms & Conditions are not only obligations — they also set out what you can do and how to do it. You have the right to review your account transaction history at any time through the account dashboard. If a record looks incorrect, you can raise a correction request directly with our support team using the contact routes listed in the support section below. Your account details — including the payment method linked to your wallet — can be updated by following the steps shown in the account settings area. Changes to sensitive details may require verification, and the steps for that are described at the point you make the change. If you have a question about how a specific term applies to your account or a transaction you have made, you can put that question to support in writing. We aim to respond to written queries through the channels we have published. Nothing in these terms removes your right to raise a factual question about your own account records.
Open the transaction history section of your account to see a dated log of every deposit and withdrawal. Records include the payment route used — Upay, Bank Transfer or another configured method — and the status at each stage.
If your registered name, contact details or linked payment method needs updating, go to account settings and follow the fields shown there. Verification may be required for certain changes; the page will tell you what is needed.
Any question about how these terms apply to your specific account or transaction can be sent to our support team. Use the contact route that works best for you — the available channels are listed in the support section of this page.
If a term is unclear, write to us through a published support channel. We will respond with the interpretation that applies to your account situation, not a generic restatement of the policy text.
If you have a question about these Terms & Conditions — or need to raise an issue with your account, a transaction, or a payment route — use one of the contact paths below. We publish only the channels that are actively monitored; do not use an unlisted route and expect a response.
Start a chat session from any page on jet12. Use this route for account access questions, transaction queries and terms clarification. The chat window is available from the site header.
Send a written query to the support address published in the site footer. Include your account reference and a clear description of the terms question or account issue. Written queries create a record we can refer back to.
The help section inside your account area covers common terms questions, payment route steps and account management actions. Check there first — many terms and transaction queries are answered with step-by-step instructions.
These Terms & Conditions describe not just what you agree to, but how we manage the data, records and security attached to your account. The details below cover the areas most commonly asked about.
We collect only the data needed to operate your account and process transactions through configured payment routes like Upay and Bank Transfer. Data handling practices are set out in our Privacy Policy, which these terms incorporate by reference.
jet12 uses cookies to keep your session active and to remember account preferences across visits. You can review and adjust cookie settings through the prompt shown on your first visit, or through your browser settings at any time.
You are responsible for keeping your login credentials private. If you believe your account has been accessed without your authority, notify us immediately through a published support channel. We will guide you through the steps to secure the account.
When these Terms & Conditions change, the updated version replaces the previous one on this page. We retain account and transaction records in line with the obligations described here. To request a change or raise a concern, contact us through the support routes listed on this page.
The questions below cover the terms and account rules that come up most often. If your question is not here, contact support through the routes listed above.
Access to jet12 depends on your local law and whether your region is eligible. If you proceed to register and use the site, these terms apply in full to your account and all transactions you make, including those processed through Upay or Bank Transfer.
The version published on this page is always the current one. We do not maintain archived versions publicly. If the terms change, the updated text replaces what was here before. Check this page any time you want to confirm what applies to your account.
If a terms update affects how you want to use your account, you can contact support to discuss your situation. Continuing to use the site after an update is published means you accept the updated terms. If you do not accept them, do not continue using the account.
Upay and Bank Transfer each carry their own service conditions set by those payment operators. The steps and limits shown at the point of transaction on jet12 also form part of these terms. Both sets apply together when you use those payment routes.
Go to account settings and locate the field you need to update. Follow the instructions shown on that screen. Some changes — particularly to payment details or identity information — require verification. The page will specify what is needed before the change is saved.
We retain account and transaction records for as long as required to operate your account and meet the obligations described in these terms. If you close your account, records may be kept for a further period as described in the Privacy Policy referenced in these terms.