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These terms set out how jet12 operates your account, handles your data and defines the rules that apply when you use this platform. Access and eligibility depend on your local law and the regions where our services are available.
These terms govern your use of the jet12 platform, including your account registration, deposits made via Upay or Bank Transfer, and any activity within our game lobby. We operate under the laws applicable to eligible regions, and your access is conditional on your compliance with the laws of your own jurisdiction in Bangladesh. We do not represent that all features or account functions are available everywhere — eligibility is determined by your local legal framework and the regions we serve at any given time. Where a conflict arises between these terms and local law in your region, your local law takes precedence to the extent required. Your continued use of the platform after any update to these terms constitutes acceptance of the revised policy. We will make material changes visible in your account notification area before they take effect. If you have questions about whether a specific feature or payment route — such as Upay deposits or Bank Transfer withdrawals — applies to your account, the account help section shows the options currently active for your region. These terms are written in plain English to make your rights and our obligations clear without unnecessary complexity.
Upay deposit routes are subject to your account verification status and region eligibility.
Bank Transfer availability depends on your registered account details and current regional settings.
Your account wallet balance is governed by transaction records visible in your account history.
Mobile access to your account and payment options is available within the scope of your active session.
Not every part of these terms applies to every account equally — the scope depends on which services you access, where you access them from, and what your account tier allows. Here is a clear breakdown of what falls inside and outside this policy.
These terms apply fully to your registered account: login, session activity, account settings and any changes you make to your profile or payment details. Account-level actions you take are governed here.
Deposits and withdrawals — including those made via Upay and Bank Transfer — fall within this policy. Transaction records in your account history are the binding record of each movement of funds.
Game content provided by studios such as JDB, CQ9, Pragmatic Play and Bigtime Gaming is subject to its own provider terms alongside ours. We make that content available in our lobby; the underlying rights remain with each studio.
Payment processors, mobile wallet operators and network providers operate under their own terms. Our policy does not extend to their systems — any issue with a Upay or bank-side transaction must also be raised with that provider directly.
You have concrete rights over your information, transaction history and how we hold your data. These are not abstract promises — each one has a specific path inside your account or through our support channel. To review your deposit and withdrawal records, open the transaction history section in your signed-in account; every Upay and Bank Transfer movement is logged there with a timestamp and reference number. If you see account details that are incorrect — your registered name, phone number or linked payment method — you can submit a correction request through the account settings page or by contacting our support team directly. For questions that are not resolved through self-service, our published support route is the correct escalation path. We aim to acknowledge policy-related queries and provide a substantive response within a reasonable time, though we do not commit to a specific processing window we cannot verify for every region. Requesting deletion or restriction of your data is also available — send that request through the support channel with your account reference and the specific data type you want addressed.
Open the transaction history tab in your signed-in account to see all deposit and withdrawal entries, including Upay and Bank Transfer movements, with reference numbers.
Use the account settings page to update contact details or submit a correction request. For linked payment methods, contact support with your account reference.
Send policy questions through our published support channel. Include your account reference so we can locate your record and respond to the specific issue you raise.
To request restriction or deletion of personal data, contact support and state your account reference along with the specific data category you want addressed.
If you have a question about these terms, your account rights or a specific transaction, use the contact routes we publish on this site. We do not list channels, hours or response commitments we cannot verify for your region.
Open a support request through the help section in your signed-in account. Include your account reference and a brief description of the policy issue.
The live chat option is available from the support page when you are logged in. Use it for account access questions, transaction queries and policy clarifications.
For written policy requests — data corrections, deletion requests or formal policy queries — use the email contact route listed in the site footer.
Your account data, transaction records and payment details are handled with defined retention and access controls. Here is how each area works in practice.
We collect only the information needed to operate your session, process Upay or Bank Transfer transactions and keep your account record accurate. We do not sell your data to third parties.
Cookies keep your session active and remember your account preferences. You can review and manage cookie settings in your browser. Disabling session cookies will affect login functionality.
Your account is protected by password authentication. We recommend using a unique password and reviewing your active sessions in account settings if you ever suspect unauthorised access.
We keep transaction records for the period required by the terms governing your account region. To request a review of what we hold or to ask for data deletion, contact us through the published support route.
These are the questions we hear most often about account policy, data rights and how these terms apply to accounts registered in Bangladesh.
These terms apply to all registered accounts, but your access and eligibility depend on your local law and the regions where our services are currently available. If a specific feature is not visible in your account, it may not be active for your region.
Open the transaction history section in your signed-in account. Every deposit and withdrawal — including Upay and Bank Transfer movements — is recorded there with a timestamp and a reference number you can use when contacting support.
Yes. Send a deletion request through our published support channel with your account reference and the specific data type you want removed. We will process it in line with the retention rules that apply to your account region.
Go to account settings and submit a correction for contact information. For linked payment methods such as your registered Upay or bank account details, contact support with your account reference so the change can be verified and applied.
Games from studios like JDB, CQ9, Pragmatic Play and Bigtime Gaming remain the intellectual property of those studios. We make their titles available in our lobby under licence arrangements — those studios' own terms also apply to their content.
We will post a notice in your account notification area before material changes take effect. Continuing to use the platform after the update date means you accept the revised terms. If you do not agree, you should stop using the platform and contact support to close your account.